Q: How do I view products I am selling?

View products you sell by selecting the 'Products' icon from the bottom navigation panel. Products you sell are grouped into categories.

Question 1

What to do if the OTP screen returns an “Invalid Code” error?

Accepted Answer

Try to re-enter the OTP twice (total of three attempts). If the error persists, tap “Resend OTP” and wait for the new code.

Question 2

What to do if I don’t receive the OTP?

Accepted Answer

Check your network reception. If network is not a problem, you may tap “Resend OTP”.

Question 3

Why is my suking tindahan not listed in the nearby stores?

Accepted Answer

Only stores that are within 5km radius from your location can be seen on the list.

Question 4

How to order from my suking tindahan?

Accepted Answer

Type the name of your suking tindahan under “Search a store”. Be reminded that chosen stores may be too far away to serve you so it’s best to message your suking tindahan if they can fulfill your orders.

Question 5

Why are there unserved items in my order?

Accepted Answer

Unserved items are items that are currently out of stock in your chosen store. You can coordinate with your suking tindahan through our in-app chat feature for item replacement.

Question 6

Is there a delivery fee? How much?

Accepted Answer

Delivery fees vary in each store. You can message your suking tindahan through our in-app chat feature to inquire of the fees.

Question 7

How to know the status of my delivery?

Accepted Answer

You may coordinate directly with your suking tindahan through our in-app chat feature to know the status of your delivery.

Question 8

How to apply promo vouchers?

Accepted Answer

After your suking tindahan confirms your order, go to “Available promos”, click on one of the available promo vouchers before you check out.

Question 9

What are available payment options?

Accepted Answer

Payment options available are COD, GCash, Credit Card, and many more. However, it may vary in each store. You can message your suking tindahan through our in-app feature to inquire of the payment options.

Question 10

How do I view products I am selling?

Accepted Answer

View products you sell by selecting the &#x27;Products&#x27; icon from the bottom navigation panel. Products you sell are grouped into categories.

Question 11

How do I add to products I sell?

Accepted Answer

When viewing the products you sell, select the &#x27;plus&#x27; icon on the top right of the screen. You will have the option to add products from Suy Sing&#x27;s catalogue or to create a custom product. Custom products require admin approval.

Question 12

How can I manage my store operations?

Accepted Answer

Manage store operations by selecting the &#x27;Storefront&#x27; icon on the bottom navigation panel. You can activate your store, manage operating hours, and order fulfillment types there.

Question 13

How do I add a custom product?

Accepted Answer

Add a custom product by selecting the &#x27;plus&#x27; icon on the top right of the screen while viewing the products you sell. Custom products need admin approval. Be sure the product is not available in Suy Sing&#x27;s catalogue before creating a custom product request.

Question 14

How do I view new orders?

Accepted Answer

View new orders by selecting &#x27;My Orders&#x27; from the home page. You can also navigate to orders through the notifications you receive through the notification bell on the top right of your screen.

Question 15

How do I fulfill orders?

Accepted Answer

Navigate to your list of orders. New orders need to be confirmed before customers can check out. Orders that have been checked out will have delivery dates or pick up dates. Be sure to have the order fulfilled by the fulfillment date and don&#x27;t forget to mark the order as completed.

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